Lifecare Family Health & Dental Center values your privacy. Our website privacy policy and HIPAA privacy rules outline the information we collect and how we use it — both in our practice and on our website.
Shortcuts:
- Our Website Privacy Policy
- HIPAA Privacy Rules
Our Website Lifecare Family Health & Dental Center knows that your privacy is important. Our privacy policy outlines the information we collect and how we use it.
Personal Information Collection
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.
Topics:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What Data Do We Collect?
Lifecare collects the following data:
- Personal identification information (Name, email address, phone number, etc.) when you voluntarily provide that information
- Pages you visit (as well as time spent on each page)
How Do We Collect Your Data?
You directly provide Lifecare with most of the data we collect. We collect data and process data when you:
- Sign up for our newsletter
- Complete a contact form
- Accept cookies on the site
- Click-to-Call
Lifecare may also receive your data indirectly from the following sources:
- Google Analytics (website tracking)
- Addthis (social media sharing buttons)
How Will We Use Your Data?
Lifecare collects your data so that we can:
- Respond to your inquiries.
- Email you periodically with helpful industry and company news.
- Provide you with a Google Map of our location.
- Provide you with an easy way to share our content to social media etc.
- Provide you with helpful industry links and information.
How Do We Store Your Data?
All data is encrypted and stored securely by our website hosting provider, Kinsta, which has extensive security measures. Review Kinsta’s privacy policy here. Lifecare will keep your personal data until you request to be removed.
Marketing
Lifecare would like to send you information about our services. If you have agreed to receive marketing, you may always opt-out at a later date. You have the right at any time to stop Lifecare from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.
What Are Your Data Protection Rights?
Lifecare would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request that Lifecare provide copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that Lifecare correct any information you believe is inaccurate. You also have the right to request Lifecare to complete the information you believe is incomplete.
- The right to erasure – You have the right to request that Lifecare erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that Lifecare restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to Lifecare’s processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that Lifecare transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us in any of the following ways:
Email us at: HR@lifecarefhdc.org
Call us at: 330-454-2000
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit https://allaboutcookies.org/.
What Types of Cookies Do We Use?
There are a number of different types of cookies, however, our website uses cookies for:
- Functionality – Lifecare uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Lifecare uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. Lifecare sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to Manage Cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy Policies of Other Websites
The Lifecare website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to Our Privacy Policy
Lifecare keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on March 19, 2024.
How to Contact Us
If you have any questions about Lifecare’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: HR@lifecarefhdc.org
Call us at: 330-454-2000
How to Contact the Appropriate Authority
Should you wish to report a complaint or if you feel that Lifecare has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Phone: 0303 123 1113
Medical Information
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal program that requires that all medical and dental records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally, are kept properly confidential. This Act gives you, the patient, significant new rights to understand and control how your health information is used. HIPAA provides penalties for covered entities that misuse Protected Health Information (PHI).
This Notice of Privacy Practices is NOT an authorization. This Notice of Privacy Practices describes how we may use and disclose your Protected Health Information (PHI) to carry out treatment, payment, or health care operations (TPO) and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. “Protected health information” is information about you, including demographic information, that may identify you and that relates to your past, present, or future physical or mental health or condition, and related health care services.
Uses and Disclosures of Protected Health Information
Your Protected Health Information may be used and disclosed by your physician, our office staff, and others outside of our office who are involved in your care and treatment to provide health care services to you, to pay your health care bills, to support the operation of the practice, and any other use required by law.
Treatment
We will use and disclose your Protected Health Information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the healthcare professional has the necessary information to diagnose or treat you.
Payment
Your protected health information will be used, as needed, to bill for services and obtain payment for those health care services. For example, obtaining approval for a hospital stay may require that your relevant protected health information be disclosed to the health plan to obtain approval for the hospital admission.
Healthcare Operations
We may use or disclose your protected health information as needed to support the business activities of your physician’s practice. These activities include, but are not limited to, quality assessment activities, employee review activities, and conducting or arranging for other business activities. We may use or disclose, as needed, your protected health information to support the business activities of this practice. In addition, we may use a sign-in sheet at the registration desk where you will be asked to sign your name and indicate your physician. We may also call you by name in the waiting room when your physician is ready to see you. We may use or disclose your protected health information, as necessary, to contact you to remind you of your appointment. We may call your home and leave a message (either on an answering machine or with the person answering the phone) to remind you of an upcoming appointment, the need to schedule a new appointment, or to call our office. We may also mail a postcard reminder to your home address. If you would prefer that we call or contact you at another telephone number or location, please let us know.
We may use or disclose your protected health information in the following situations without your authorization. These situations include:
- As Required by law
- Public Health issues required by law
- Communicable Diseases
- Health Oversight
- Abuse or Neglect
- Food and Drug Administration requirements
- Legal Proceedings
- Law Enforcement
- Coroners, Funeral Directors, and Organ
Donation
- Research
- Criminal Activity
- Military Activity and National Security
- Workers’ Compensation
- Inmates
- Required Uses and Disclosures
Under the law, we must make disclosures to you and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of HIPAA.
Other permitted and required uses and disclosures will be made only with your consent, authorization, or opportunity to object unless required by law.
You may revoke this authorization, at any time, in writing, except to the extent that your physician or the physician’s practice has taken an action in reliance on the use or disclosure indicated in the authorization.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation.
- Include your information in a hospital directory
If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share information when needed to lessen an imminent threat to health or safety.
In the following cases, we never share your information unless you provide us with written permission:
- Marketing purposes
- Sales of your information
- Most sharing of
- psychotherapy notes
Help with Public Health and Safety Issues
We can share health information about you for certain situations such as:
- Preventing disease
- Helping with product recalls
- Reporting adverse actions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone’s health or safety
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
You have the right to inspect and copy your protected health information.
Under federal law, however, you may not inspect or copy the following records; psychotherapy notes; information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and protected health information that is subject to law that prohibits access to protected health information.
You have the right to request a restriction of your health information.
This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment, or healthcare operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in your care or for notification purposes described in this Notice of Privacy Practices. Your request must state the specific restriction and to whom you want the restriction to apply.
Your physician is not required to agree to a restriction you may request. If your physician believes it is in your best interest to permit the use and disclosure of your protected health information, your protected health information will not be restricted. You then have the right to use another Healthcare Professional.
You have the right to request to receive confidential communications from us by alternative means or at an alternative location.
You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
You have the right to obtain a paper copy of this Notice from us, upon request, even if you have agreed to accept this Notice alternatively (i.e., electronically).
You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
You may have the right to have your physician amend your protected health information.
You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
If we deny your request for amendment, we’ll tell you why in writing within 90 days. You then have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal.
You have the right to choose someone to act for you.
If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
We will make sure this person has this authority and can act for you before we take any action.
You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information.
You can ask for a paper copy of this Notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
We reserve the right to change the terms of this Notice and will inform you of any changes. You then have the right to object or withdraw as provided in this Notice.
File a Complaint if You Feel Your Rights Are Violated
If you believe your privacy rights have been violated by us, you may file a complaint with us by notifying our Compliance Officer of your complaint. We will not retaliate against you for filing a complaint. You may also complain to us or to the Secretary of Health and Human Services. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling (877) 696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
This Notice was published and becomes effective on/or before 03/19/24.
The name and address of the person you can contact for further information concerning our privacy practices are:
Karissa Sommers, Quality Improvement Leader
(330) 454-2000 ext. 195
2725 Lincoln St. E
Canton, Ohio 44707
